Who we are:
Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.
As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally, and scale with business needs.
Why Join Us?
- Meaningful and Fulfilling Work
- Inspiring and Caring Leaders
- Global Talent Center
- Recharge Your Potential
About the role:
This position is a training ground to have the coordinator become very familiar with all aspects of the Vertiv sales organization, internal and external. The Order Coordinator provides Sales support by overseeing significant sales order volume (~15M annually) with Resellers, National VAR’s, direct end-users, and OEM accounts from the time of Purchase Order receipt through shipment of product in North America.
The coordinator must maintain balance between corporate policy/procedures and customers’ needs. It includes providing an exceptional level of customer service to all Vertiv Sales Representatives and Vertiv Direct Offices (FDOs) in North America region.
Key Responsibilities:
- Processes all IT solutions orders within the required turnaround time of not exceeding 24 hours.
- Processes after-invoice adjustments in a prompt manner to avoid unnecessary credit hold to customers.
- Handles review and release of EDI distribution stock orders.
- Manages the Distribution and PO mailboxes by ensuring all requests for quotation, purchase orders or technical queries are addressed or assigned a contact person.
- Completes workload on time. Monitors if transactions are processed in a timely manner.
- Implements error-proofing method to ensure all transactions done are accurate.
- Creates solutions to customer problems.
- Assists customers in handling, servicing, follow-up, communication and closure of issues.
- Performs a variety of Administrative Support to FDO Sales Representatives.
- Provide sound recommendations to line leaders and/or stakeholders by translating, enhancing and consolidating information into forms that can be used for decision making of the top management.
- Gathers data, analyses trends, generates and submits reports to line leaders with recommendations.
- Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products and processes, convey information and respond to queries/requests coming from different levels.
Requirements:
Education: Bachelor’s Degree of any 4-year course
Experience: 1-3 years
- 2-year experience in Customer Service
- 1-year experience with Vertiv Customer service environment
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