Key Output
- Leading a team of Service Artisans to repair, service and maintain Earthmoving Equipment and components to Caterpillar standards and Customer requirements
- Achievement of cost centre financial targets and Key Performance Indicators (KPIs)
- Resolve internal customer queries
- Effective control of cost centre expenses and WIP
- Ensure effective communication between team and management
- Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
- Apply Warranty policies and procedures; this includes Warranty decisions and Service Warranty investigations
- Ensure Outputs of Service Audits are achieved Apply Barloworld-Equipment leadership philosophy
- establish team environment that enables maximum productivity and profitability (Performance management of team; Competency development of team – training; On-the-job supervision: Safety of team)
- Reporting of team KPI's and prospects
Qualification, Experience and Competencies
- Qualified Artisan [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 5 years post-apprenticeship experience]
- Leadership skills
- Computer Literate (MS Office & SIS ET SAP)
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