The job
The main goal of the VIP Ticketing Coordinator (m/f/d) is to support the Guest Relations and Protocol Manager (based at UEFA in Nyon) in the planning and implementation of the VIP ticketing operations for the EURO 2024 tournament. They will be responsible for overseeing the invitation processes, setting up the various ICT platforms, controlling data entry by internal and external stakeholders, implementing the dedicated VIP ticketing system and setting up the change management processes.
Start date: asap- End date: 31.08.2024
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List of relevant tasks & responsibilities- Assisting with the management of the UEFA’s operational database (FAME) and supporting VIP administration for EURO 2024
- Assisting in planning the general invitation management process, ensuring they are in line with the overall guest experience
- Setting up and overseeing all invitations for the tournament and ad-hoc specific events, including monitoring quotas and providing statistics when required
- Liaising with service providers, such as the transport and accommodation teams, to align processes and information
- Assisting in developing change management procedures for the tournament
- Managing day-to-day FAME maintenance and controlling data relating to guest services, ensuring data quality and accuracy in the system
- Working with various stakeholders to ensure that VIP ticketing requirements are met
- Assisting in the development and implementation of the dedicated VIP ticketing system
- Mapping VIP stands and defining target group splits
- Managing the safe distribution of tickets and access devices across the tournament and for all VIP target groups
- Acting as a key contact for UEFA/EURO 2024 target groups and their account managers - guest relations coordinators (GRCs) in relation to invitation, ticket management and operating system data entry
- Preparing and helping deliver training for GRCs and information sessions for other internal and external stakeholders, including the production of relevant documentation
- Supporting in training and being the point of reference for VIP ticketing questions from the rest of the EURO2024 Guest Services team
- Preparing post-events statistics
- Tournament role will be based in the main coordination centre in Frankfurt.
Requirements
- Bachelor’s in hospitality management/event management
- From 1 to 3 years in a guest relations role in event/hospitality management or in ticketing operations with guest service interactions
- From 1 to 3 years working with CRM systems
- IT user skills: MS Office (Word, Excel, PowerPoint, Outlook) (Advanced)
- German & English language skills (Proficient), any other language is an asset
About us
In 2024, Germany will host the 17th edition of the UEFA European Football Championship. Staging the biggest European sports event provides a unique opportunity for UEFA and DFB to jointly organise a celebration of the best of European Football, on the basis of excellence, sustainability, and passion. This flagship championship aspires to be a role model for other UEFA competitions, as well as leaving strong legacy for the future of European football. EURO 2024 GmbH, joint venture organisation between UEFA Events SA and DFB EURO GmbH, is responsible for the operational planning and implementation of the tournament.
The EURO 2024 GmbH values diversity and strives to be inclusive in everything we do. We aim for everyone to have equal access to our organisation regardless of sex, gender identification, sexual orientation, age, disability, religion, ethnicity, nationality, or any other personal trait. If you have any particular requirements in respect to the recruitment or interview process, please mention this in your covering letter so that we can ensure adaptions are made when there are barriers identified.
Employee benefits
Contribute to and help shape the staging of Europe's biggest sporting eventVaried and challenging tasks
Working in a unique, exciting and sporty environment
Mobile working possible up to 40% per month
Regular team events
A wide variety of employee benefits
Personal benefits, such as company health management, company pension scheme, free hot and cold beverages at the office
